Rebuilt Transmission Warranty Information

 

Thank you for your purchase! Here at AB Automotive Transmissions, we care about getting your order right the first time. Please carefully review your invoice and order details as soon as possible.  Our Account Managers will do their best to communicate with you and ensure your purchase will be a delightful experience. Note, the final decision on the specifics of your order, such as vehicle application, input/output shaft lengths, splines, engine specs, adapters, etc. are ultimately your call. AB Automotive Transmissions will not be liable for labor, shipping costs, or other incidental charges related to an incorrectly ordered product(s). Your signed order verification represents your acceptance of the terms and conditions of this entire document and is a required step in activating your Warranty.

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AB AUTOMTIVE REPAIR LLC or ABT warrants components against defect in our workmanship and material in accordance with the schedules and limitations outlined below. This warranty is subject to certain exclusions, limitations, and conditions. ABT’s liability under this warranty is limited solely to the repair or replacement of defective parts and/or workmanship. ABT shall not be liable for any incidental, special, consequential, or exemplary damages, or for any service not expressly provided for herein, relating to or arising from the ABT product. A claim number must be received prior to repair or replacement of goods. Any work performed without prior authorization will not receive reimbursement.

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Coverage for ABT Rebuilt Transmissions & Transfer Cases

1 Year or 12 Thousand Mile AB Automotive Transmissions Warranty:

Excluded vehicles list see section A

 

INSTALL KITS & OTHER MISCELLANEOUS PARTS:

1 year Parts Only. There is no labor coverage provided on the replacement labor of any install kit or small parts.

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Warranty reimbursement will only be reimbursed with a preauthorized written agreement with ABT.  Reimbursement will be at shop’s advertised rate up to $35 an hour per ALLDATA Flat Rate time for approved repairs.  Fleet customers will be reimbursed at a rate of $25 per hour ALLDATA suggested time.  No other warranty reimbursement for labor will be made to anyone other than the repair facility that is a listed business. In order to pursue labor reimbursement, a printed copy of the repair facilities repair order will be required.  Handwritten & nonbusiness type repair orders are not acceptable.  No payments will be made for work completed as a DIY on owner’s personal vehicle, or outside of a listed business that is a repair facility. 

Coverage does not apply to damage caused by the following: damage as a result of an accident, fire, flood, theft, racing or competition use of any kind, addition of power adders ex: superchargers, turbochargers, use of nitrous, methanol, etc. any loss that is or should be covered under a standard automobile insurance policy. Adjustments to transmission, that is not part of the typical installation procedure or any other transmission requiring adjustments prior to installation. Gaskets not installed by ABT even if included new with purchase product.

Any request for warranty transfer must be done in writing through ABT’s Customer Service Department.  Transfer of Warranty can be done for vehicles 12 months in service or less and at the time of sale. A fee of $200.00 will be incurred for the transfer of warranty.  Failure to do so will void the warranty.

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Section A

Excluded Vehicles

The following vehicles are not covered under extended warranty: 1 ton applications, fire, rescue, police, towing, plowing, delivery vehicles, vehicles operated on natural gas or propane for fuel, rental, taxi, limo, or vehicles for hire (ex. Uber, LYFT, etc.)

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The following vehicles are not covered under an ABT warranty: vehicles over 1 ton, all classes of motorhomes, marine applications, industrial, off-road, or stationary use.

 

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RECEIVING & INSPECTING YOUR ORDER

Please inspect the packaging when receiving your AB Automotive Transmissions product(s). Shipments are insured, therefore, claims for damage must be made with the freight company. Never sign for a damaged product without notating the shipping paperwork. Do not return the merchandise to AB Transmissions unless prior arrangements have been made.  Products returned without prior authorization from ABT will be refused and returned at the client’s expense.

Review the contents of your order upon receipt.  You must contact AB Automotive Transmissions within 3 calendar days of pickup/ delivery to report any missing or incorrect items.  Any claims regarding missing items or refunds will be forfeited upon the 4th day.

 

 

ACTIVATING YOUR WARRANTY & CORE POLICY

***Warranty becomes active on the final date of purchase once Core/Core Fee has been received AND vehicle mileage has been recorded. A transmission installed by ABT, warranty becomes active on date of final invoice.  Transmissions NOT installed by ABT; warranty activation form must be returned within (30) days from date of delivery. ***

All Warranties are contingent upon core returns and/or fees (unless otherwise specified by written notice.) If the core is not returned within 30 calendar days (10 days on Quick Ship products) or a core fee is not paid in full within 90 calendar days of pickup/delivery, the warranty becomes null and void. Any and all core returns must be scheduled and authorized by our Core Department prior to return to AB Automotive Transmissions.  If a core deposit was taken on your order, the deposit refund will be issued back to the original purchaser either via check, cash, or store credit, minus any shipping and handling fees.

All transmission cores returned for credit or warranty activation must be the exact replacement of the transmission purchased. The core must be complete, intact/assembled, and in rebuildable condition, and accompanied by the torque converter. Cores returned that are damaged in transit or missing components and/or the torque converter will require payment of the core fee to activate the Warranty.  

 All transmissions & transfer case cores returned for credit or Warranty activation must be the exact replacement of the item purchased. The core must be complete, intact/assembled, and in rebuildable condition. 

You further agree to allow AB Automotive Transmissions to bill you for any and all costs associated with the collection of the core. If you do not cooperate with the billing of the core owed, you may be sent to collections.

If you have elected to OPT-OUT of the Warranty by choosing not to return a core or pay a core fee, you hereby forfeit any and all Warranty coverage, service, and support and have made an “AS-IS” purchase. If you selected the Core Return Service or paid Core Return Shipping but do not return your core within the time frame specified above, you will owe the difference in the actual Core Value. 

 

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TERMS OF THE WARRANTY

This Warranty and Terms & Conditions of Sale Agreement are subject to the laws of New Jersey. Any action brought or held on the basis of the Limited Warranty and/or Terms & Conditions of Sale Agreement will be brought and held in the courts located in Middlesex County, New Jersey. The client assumes any and all legal fees, including attorney costs for both parties, if the client is determined to be liable in the court of law.

Transmissions supplied from AB Automotive Transmissions (referenced as “ABT”) are deemed to be quality inspected. This Limited Warranty shall only cover the original purchaser. The Warranty is not to be extended to any other party and is non-transferable.  (A fee-based option may be available with proof of purchase/invoice) Any other products offered by ABT are sold “AS-IS” unless they come with their own specified Warranty. 'Extended' or 'Doubled' Warranty coverage will follow the same guidelines, terms, and conditions as AB Automotive Transmissions standard Warranty coverage.

The ABT Warranty duration is dependent on the level of your build/purchase and will be listed on the invoice.  Once ABT authorizes a repair, ABT will determine a course of action of repair at our facility.  Warranty time paid for repairs has a cap of 6 hours and must be approved in writing by an ABT representative prior to any work being performed. Once a third party performs a repair on our product, they now assume full responsibility of the product and you release ABT from any liability or coverage.

 

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Warranty DOES NOT cover any of the following:

 

1.      Any and all freight costs including freight damage claims.

2.      Fluid, rental cars, loss of wages, any labor costs not associated with a previous agreement made by ABT.

3.      Removal/reinstall fees, towing costs, diagnostic fees, and any other incidental costs or damages which may be

         associated with product failure are not covered.

4.      Any product that has been physically altered improperly installed or maintained.  

5.      Any product used in an improper application, abused or not used in connection with the proper parts.  

6.      Any product that is defective due to accident, neglect, or unauthorized repair.  

7.      Any product where proper cooling and or fluid levels have not been maintained.

8.      Pump, pump components, shafts, sprags, drums, planetaries, and/or cases.  These parts are not commonly    

         broken, however in the event this occurs, ABT offers replacement parts at a discounted price.

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There are no warranties that extend beyond the description on the face of this document. Rebuilding of transmissions will be limited to replacement of friction materials, gaskets, and seals; there will be an additional charge for parts that are damaged as a result of items not covered by this Warranty.

ABT recommends that all transmissions, transfer cases, and torque converters are installed by ASE certified transmission technicians to obtain optimal performance.  These are highly complex drivetrain components and failure to have a unit professionally installed may result in unnecessary issues and a potential loss of Warranty.

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INSTALLATION AND BREAK-IN PROCEDURES

 

Prior to Installation - Installer Responsibilities PLEASE READ!!!

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Quite often recommendations come with the product purchase to help ensure a successful installation.  Review below the most common recommendations that pertain to your purchase.

It is the sole responsibility of the installer and/or owner to properly diagnose and fix all problems with the vehicle prior to the new ABT product being installed. There are many external devices that can lead to the damage of transmission, transfer case, or torque converter.  If these items are not addressed, then the problem can be carried over the new ABT product and potentially VOID the warranty.  Please make sure all devices are in working order.  This is not an unconditional warranty against all hazards and failures.  The products distributed by ABT are warrantied to the original dealer and/or vehicle owner against defects in parts or factory workmanship.

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BREAK-IN PERIOD

The ABT drivetrain components are broken in right out of the box.  You can resume regular service once proper installation is complete and proper operability is confirmed by the installing technician.  In the event, a problem should arise via trouble lights or noise/performance-related issues discontinue use and have the vehicle inspected to prevent damage to the product that could potentially void the warranty.

 

All Custom Built Transmissions have a break-in period of 500 miles. Driving during this time should be “light”, meaning no excessive use or abuse, excessively long road trips, racing, off-roading, towing, etc.  Fluid level should be checked frequently.

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WARRANTY WILL BE VOIDED IF THE FOLLOWING REQUIREMENTS ARE NOT MET:

 

Transmission cooler lines must be flushed to avoid using old oil or metal shavings from previous transmission.  High performance and towing applications must install an auxiliary transmission oil cooler. TV Cable (when necessary) must be adjusted properly for adequate function of the transmission.  *** To prevent failure of the new transmission, a transmission cooler replacement is recommended.  Flushing is acceptable ONLY in units that fluid was not discolored but to do so at your own risk.  Units failing from contaminated fluid will not be warranty covered*** Cooler replacement guarantees a clean system and flawless installation.  ABT can supply these upon request.

Please note that failure to follow proper Warranty procedures as outlined in this document may void your Warranty.  

This warranty is subject to the following terms and conditions listed below.

Repair facility or purchaser must notify ABT to obtain a claim number and procedure for claim – NO EXCEPTIONS. No claims shall be honored if prior authorization is not obtained.  ABT reserves the right to inspect any and all products prior to reimbursement being made.  Money due under this claim will be distributed after a determination by ABT has been made (usually 30 days).  ABT reserves the right to repair or replace products as we see fit.  We make no guarantees the entire product will be replaced if the repair requires only a part to be fully serviceable again.  The determination of what is replaced is at the sole discretion of ABT.  ABT reserves the right to require parts to be returned prior to the replacement products being appropriated in the event we feel failure may have been caused by something not warrantable (See What is Not Covered).  ABT is not responsible for claim reimbursement when the defective parts are discarded and not made available for inspection.

ABT reserves the right to return all parts to their original manufacturer for further inspection prior to the determination being made.  Any parts reimbursed sought will be made at shop cost only (not a marked-up version of). We will require parts store invoices for cost to be determined.  In the event parts store receipts are not made available, ABT will use national jobber parts costs listing to establish a proper and fair reimbursement.

Any and all repairs or tampering made to a product by the client or an agent acting on behalf of the client without prior written authorization by ABT will result in loss of Warranty.  Transmissions & Torque Converters with a Warranty of longer than 90 days must have the transmission/torque converter serviced every 24 months or 24,000 miles (whichever occurs first).  You may contact us for recommendations.  When filing a warranty claim, you must provide a copy of your service receipt(s) to show proof that the products have been properly maintained.  This includes but is not limited to transmission/converter fluid flush and change. The Warranty becomes null and void once any transmission is installed in conjunction with a used torque converter. ABT reserves the right to deny warranty coverage if the issue is determined not to be manufacturer related. For Warranty Authorization, contact ABT at 732-750-7999.

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WARRANTY LIMITATION

WHAT IS NOT COVERED

 

Normal Wear- ABT products are all subject to normal wear and tear which is not covered under the warranty.  Periodic maintenance must be performed in order for the ABT product to perform properly.   The ABT standard warranty will not apply if damage to the product has occurred due to misuse, lack of routine maintenance, shipping, handling, warehousing, or improper installation.  Also, the warranty is void if the identification stamp of the ABT product have been removed or altered in anyway.  The addition of any add-on high-performance parts to the vehicle will void the warranty.

Improper Maintenance- The overall life of the ABT product is directly affected by the care and maintenance it receives and how it is operated.  Wear when caused by dirt, dust, spark plug cleaning grit, other abrasive material, or any foreign material that has entered the engine because of operator or installed error is not covered under the ABT standard warranty.

The standard warranty does not apply to repairs required due to:

• Problems caused by parts that are not ABT supplied parts, including but not limited to parts supplied with and existing outside the ABT product.

• Damage as a result of overheating, lack of lubrication, fuel wash, or contamination.

• Repair or replacement required as a result of any accident or misuse.

• Repair or replacement of any accessory or external item, including but not limited to all components of the cooling system, fuel, electrical exhaust, and ignition systems, in addition to all belts, hoses, bolts, shafts, sensors, switches, ad mounts.

• Any product used for competition, racing, or related purposes.

• Any product to which a device or accessory not conforming to OEM manufactures specification is installed.

• Damage as a result of electrolysis, including but not limited to deterioration of engine components as a result of an excessive electrical current.

• Improperly maintained coolant, and/or any product on which periodic maintenance services required by the OEM manufacturer have not been performed.

• Worn crankshaft thrust surface due to excessive forward pressure placed on the rear of the crankshaft or reverse pressure from accessory drive items pulling the crankshaft and causing damage.

• Damage resulting from improper repair(s) or attempted repair(s) by anyone.

• Leaking carburetors, clogged fuel pipes, sticking valves, or other damage caused by the use of contaminated, stale, or bad fuel.

• Parts which are scored or broken because an engine was operated with insufficient or contaminated lubricating oil or an incorrect grade of lubricating oil (Check and refill when necessary and change at recommended intervals). Engine damage will occur if proper oil levels are not maintained.

• Repair or adjustment of associated parts or assemblies such as clutches and transmissions, etc.

• Engine or equipment parts broken by excessive vibration caused by loose engine mounting, improper attachment, or equipment to engine crankshaft or other abuse in operation.

• Lack of routine tune-up or adjustment of engine to include tune-up components specifically but not limited to spark plugs, plug wires, filters, distributor cap and rotor, fuel filters, oxygen sensors, fuel injectors, etc.

• Products used in the manner that violated the terms of ABT’s installation procedure or OEM recommended guidelines for operations and maintenance.

• Gaskets not installed by ABT even if included new with purchased product.

 

During the Warranty period, if it is determined that a unit will be replaced, the first unit must be received back at the ABT facility prior to exchange of the new unit.  In the event a client would like this process expedited, a new unit will be charged full price plus shipping (if any) upfront, with a refund/store credit to be processed upon receipt of the original unit within 30 calendar days, minus any shipping fees. Any and all shipping costs are to be paid by the purchaser.  If a product is incorrectly ordered it is the sole responsibility of the purchaser to return the product for an exchange (no exchanges on damaged products).  ABT reserves the right to inspect defective products before an exchange is made. The client will receive an estimate for any repair recommended that is not covered by this agreement.  Clients will have 30 days to accept repair and make payment or forfeit their products.​

 

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RETURNS, REFUNDS, AND STORE CREDIT

Returns after 30 Days:

These items are considered custom order items and are non-cancellable, non-returnable and non-refundable.

All transmissions returned will be repaired / replaced at our discretion.

Our facility will inspect unit for cause of failure and provide a report to customer in a reasonable and timely manner. (Usually within 10 business days).

The customer is responsible for all shipping charges.

Warranty Activation Form must be on file. NO EXCEPTIONS.

 

All returns must be pre-authorized by ABT and accompanied by an invoice. Product returns are available on most but not all orders. All returns are subject to the Production Setup and Processing Fee, and a Restocking Fee (20% on unused products, 50% on used products, no returns on damaged products) and must be returned within 30 calendar days of ship date.  Upon approval, all merchandise should be sent freight prepaid and insured to ABT. NO returns on custom builds, engines, electronics, fluids, or special orders. Special orders, Custom Built products, layaway deposits/down payments, financed orders, electronics, fluid/oil, custom parts, adapters and installation services, core fees, labor, and shipping are non-refundable. Any and all returns are offered as Store Credit, directly to the original purchaser only. Absolutely no returns after 30 days.

THIS DOCUMENT REPLACES & SUPERSEDES ANY AND ALL PREVIOUS WARRANTIES/POLICIES.

 AB Automotive Repair L.L.C is referenced as AB Automotive Transmissions (ABT)

 

Warranty Exclusions. Warranty does not extend to any products: (a) that have been subject to misuse, neglect, abuse, improper storage, accident (other than an accident caused by the product itself), or that have not been properly maintained; (b) that have been modified by any Third Party; or (c) that have been disassembled, serviced, or reassembled by any Third Party. THE FOREGOING LIMITED WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES AND EXCEPT FOR ANY EXPRESS WARRANTIES STATED HEREIN, AB AUTOMOTIVE REPAIR L.L.C. EXPRESSLY DISCLAIM ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION, IMPLIED WARRANTIES OF QUALITY, CONDITION, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

 

 

 

 

I have read and understand the written warranty that comes with the product and its limitations.  I understand it is a limited warranty that only covers defects in material or workmanship at limited rates.  I understand all the excluded failures that are not covered and will not operate my vehicle when problems exist.  I understand that failing to follow instructions for installation or maintenance provided by AB Automotive Transmissions or the original equipment manufacturer may jeopardize my warranty for any related problems.  I will have my vehicle re-inspected and also follow the original equipment manufacturer’s maintenance schedule and keep detailed records.

The purchaser hereby stipulates that any dispute arising as a result of this warranty shall be governed by the laws of the State of New Jersey and heard in the court of Middlesex County, NJ.  Any claim assorted seeking damages for breach of warranty or any other claim arising under the agreement shall be brought in the previously named court in the state of New Jersey.  The parties consent to jurisdiction in the State of New Jersey.  The purchasing parties agree that they will not bring any action in the courts of any other state.

This warranty applies to only products sold, installed and/or operated in the 48 contiguous states of the United States.  If the customer’s vehicle fails or has been relocated out of the 48 contiguous states of the United States, the warranty is void.

The warranty registration must be electronically acknowledged, signed and/or registered within 30 days of purchase or the warranty is voided.

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Please visit https://abauto7999.wixsite.com/warranty, if you have not done so already to register.